Refund & Cancellation Policy

1. What Is & Is Not Refundable

Because our services involve work that begins immediately (campaign strategy, creative production, account setup, website design and hosting), the following applies:

• Setup / one-time fees: Non-refundable once work on your project has begun.
• Ad spend (the budget paid to Meta or Google): Refunded only by the advertising platform itself according to their policies. Apex does not control platform refunds. We can help you request unused or credited ad spend from the platform.
• Monthly management and website fees: Refundable only if you cancel before the service for that billing period has begun. Fees for service already rendered in a billing period are non-refundable.
• Completed work: No refunds for services that have already been delivered.

2. First-Month Website Promise

If you are not satisfied with the website design we produce within your first 30 days on the website plan, contact us and we will refund your first month's fee. You keep the design work produced for you.

3. How to Request a Refund

To request a refund, contact our customer service team by email at sales@apexmarketingsolutions.info or by phone at +1 727 614 5801. Please include your name, the account or campaign related to the charge, the date of the charge, and the reason for your request.

We will review your request within one (1) business day and notify you of our decision. If a refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your payment provider.

4. How to Cancel Your Subscription

Our services renew automatically on a monthly basis. You may cancel at any time with written notice to sales@apexmarketingsolutions.info. To avoid being charged for the next billing period, please provide notice at least 7 days before your next renewal date.

• Cancellation stops future recurring charges and ends active service after the current paid period concludes.
• You will not be charged again after cancellation takes effect.
• Any fees already paid for the current billing period are non-refundable, but service will continue until the end of that paid period.

5. Customer Service & Fulfillment

We are committed to clear, responsive customer service. Our commitments to you:

• Response time: We respond to all inquiries, refund requests and support questions within one (1) business day.
• Service hours: Monday – Friday, 9:00 AM – 6:00 PM (ET).
• Deliverables: Our deliverables (ad creative, copy, campaign setup, website builds and reports) are delivered on the schedule agreed in your proposal or quote.
• Contact: Email sales@apexmarketingsolutions.info or call +1 727 614 5801.

6. What We Promise vs. What We Don't

We commit to professional, transparent marketing and web services. However, we do not guarantee specific results such as a set number of leads, sales, or a specific return on ad spend. Advertising performance depends on the platforms, market conditions and your offer. If you are ever unsatisfied, please contact us so we can resolve the issue.

7. Disputes & Chargebacks

If you have a concern about a charge, please contact us first at sales@apexmarketingsolutions.info before filing a chargeback. We will work with you to resolve any billing question quickly and fairly.

8. Contact Us